Killing the Messenger (or Excorcising the Devil of “Technology”!)

The old tradition exists to the effect that, in olden days, when a monarch received bad news via messenger, he would have the bearer of the news executed. We have a saying today that one should not kill the messenger, meaning don’t criticize the bearer of bad news because one doesn’t care for that news, particularly if it is true. (In the public debate this often comes in the form of ad hominem attacks on the messenger so that others will not believe the unwanted or ill-timed news.)

People who know me or have read this blog know that a constant theme of conversation or debate in my world is that “technology” seems to have become an entity that is under attack by those with whom I associate. But it usually isn’t the technology itself that is under attack, but what it represents or what it is helping to bring about. Most people I know who don’t understand certain technologies ignore them, at least until they find the majority of the people around them using the technology and speaking its language, at which point they feel a bit lost, a bit old, a bit out of touch, and go about their business. The ones who attack it fear the loss of control or coming change. At best, (from an ethical point of view,) they feel that they will no longer have the desired control over their own world, at worst, they fear that they will no longer be able to control others. Either way, technology is just the messenger that brings the change, while freedom of information and the ability of others to control things they have not been able to in the past is the cause.

I recently was at a lecture session for librarians where the lecturer made clear her belief that the way libraries are structured and how they will be used in the future will be radically different than the way most in the room wished. She recommended that librarians just accept this fact, that because of advances in technology, “that train had left the station” and folks should make the most of it. She stopped short of suggesting that they embrace it, or look at the changes as having positive aspects, something I found odd as this was actually a stress management session and one would think that, although there are often things that are stressful that we can do little better than accept, many of the advances in technology are not among them. These advances bring about change, yes, but as I have argued elsewhere, the change often precedes rather than follows the advances. They are the messengers of change, in some cases, rather than the causes.

These were librarians, generally a more accepting lot when it comes to technology, (a pretty wide term that allows the user to cast many things in the mold of a demon since the criteria for inclusion in this category varies from person to person,) yet there was a lot of grumbling about how our world, meaning professional world, was at risk because of that technology. And besides, there was so much false information out there! We were the ones who must filter it!

Of course, this was nothing like the attitude of the archivists I know. We archivists are not even that open to the change. We have finally begun to recognize, in some formal settings anyway, that the world of “Web 2.0,” including collaborative and social communication through electronic media, provides opportunities for outreach, and in some cases we acknowledge that there is a change in the way we will have to do “business” (if I may be excused for using such a commercial term,) but rarely do I find archives folks who recognize the changes for what they are, not to mention embrace them. They fear the evil “technology” and I have actually heard a member of the profession wish out loud that we could find a way to “drive a stake through its heart!” Technology is bringing about change, change that threatens us, or at least as profession as we practice it. In reality it isn’t the technology itself, but the way people behave because of it. Still, technology is the messenger. Kill it!

The problem here is that we misunderstand the relationship between human beings and technology. Technology, whether it is simple machines from ancient times, such as a wedge or lever, or modern microcircuits, is designed by humans to meet human needs. While it is true that modern technology is very complex and designed by people with specialized skills, they still do so to meet what they perceive as the needs of individuals or society. The fact that the technology, once it is accepted by a large enough or powerful enough cadre, then tends to become the only practical way to accomplish a task and therefore draws more people to it, makes it appear that the technology is ruling the human beings. In the archives world, where we work a lot with very low tech (by today’s standards) items such as handwritten records in old bound volumes, the encroaching desire for the use of more advanced technology is something that is being thrust upon us and technology is often viewed as the enemy.

In reality, particularly in the “2.0” world that so rapidly came upon us, much of the technology is being designed specifically in response to the real (not just perceived) needs and desires of, or even by, the end users, in response to demand made amply apparent in a variety of ways. They, rather than just a small group of inventive folk, are the ones in charge. More than ever in the digital age, a tech savvy user base is calling the shots. Technology is evolving to meet their needs. Technology is the messenger of the change in the way people think and the the priorities they choose. The process begins with them.

There have been many examples in history of change in communication styles and technologies being criticized as dangerous to things near and dear to the hearts of mankind. The telegraph was thought by many to be a detriment to the world as the landscape was strewn with poles and wires for a dubious purpose. There was a strong belief that the telephone would destroy the practice of writing letters, though it did not. (Of course, e-mail has all but done that, if you do not call e-mail letters.) Yet the new uses of the Internet seem to more closely resemble the advent of the vernacular Bible, the printing press, and the broadside. These media and content were attacked because they were seen as threats. The reality is that they were not the threats, but the ideas they conveyed were the threats. The Bible in one’s own language allowed the individual reader to read and discuss, unfiltered through the priests, the scriptures. The reader was then free to think, to question and express his opinions. The printing press and the broadside made it possible to rapidly disseminate opinions and thoughts. These media were roundly condemned by the powers of the day, religious and secular. What these powers feared was the loss of control that came when men had decided they wanted their own control of information, a desire that led to the technology in the first place. (If the inventors had not seen a need, they would not have invented. In those days there were not the resources for such work just for the fun of it.) What the powers blamed was the technology itself. They attacked the messenger.

In today’s world various media, politicians, practitioners of arts, and those who are used to controlling and disseminating information, (teachers, librarians, historians, writers, musicians, journalists, political commentators, archivists, etc.) rail against the excessive access to information through new technologies. There is too much “wrong” information. Any one can put anything they want out there! No one controls the context. Think of all we will loose if we change the way we do things!

Of course, as the lady said the other day, that train has left the station. The fact is, people have already demanded and received more access to unfiltered information than they had before, and likewise have demanded and received the ability to express their own opinions as they see fit. We can argue all we want about whether they have good information, use it in a beneficial (to whom?) manner, or whether we will loose something because things have changed. The truth, I believe, is that the change first occurred in the thoughts and hearts of the people. Although facilitated by technology, it was not caused by technology. Much of the technology was inspired by the change, and its subsequent use inspired further change. Technology is the vehicle, the messenger. It is useless to rail against the messenger, just as, in the bygone days, killing the messenger didn’t change the bad news.